Within the last 12 months, I had a different roofing company come to my home for some roof repairs. The repairs were done & yet with the next rain, the roof leaked. The situation became worse & I assumed I would finally need to complete the repairs out of my budget. I retired from 30 years federal employment in February 2013 so the budget was limited. One afternoon, there was a knock at my door. When I answered, it was a young man named Thaddaeus. He was very polite, identified himself, presented a business card and had all the correct documentation. He left his card for me as I asked & I contacted him at a later date.
Thaddaeus answered my call, came to the house at the time we agreed & assessed the roof. He took pictures of the damage. We called the insurance carrier together, he knew roof language & I had no clue. This was the beginning of what could have been very complicated, but turned into a beautiful experience. From that point forward, Thaddaeus was aware of all that was necessary to complete the job. The insurance approved the project & Thaddaeus was on a mission to complete the project. He kept me informed every step of the way. I not only needed the new roof, but the gutters had been damaged and there was also water damage on the ceiling in the family room.
The things that made this experience most amazing include the following:
Thaddaeus always answered my calls or returned my calls in a timely manner.
He monitored the weather and kept current on threatening storms.
He kept me informed of changes in the work schedule.
He was polite & respectful; he took care of my home as if it was his own.
The guys that performed the work on my gutters & interior, always treated me with the utmost respect.
Thaddaeus added so much to the neighborhood; he was always checking on something or following with up with someone. It was comforting to see him driving through the neighborhood.
And most importantly, Thaddaeus kept the paperwork organized for insurance invoicing.
At the end of the project, I had such a feeling of comfort & accomplishment. I had completed business with a first class company who demonstrated an exceptional & professional work ethic. I also had the pleasure to work with one of the most professional & highest quality individuals I have had the joy of meeting, Thaddaeus.
Thank you for everything & should I move to another home & need a roof, you will be the one I contact!
Ms. C. of San Antonio, TX